delivery and returns
We offer affordable shipping prices for all UK and International deliveries. All prints are despatched using courier or tracked mail.
The following tables outline typical shipping rates. Multiple items may incur a higher delivery charge.
|Framed & canvas prints
|UK & Northern Ireland
|USA & Canada
|Australia & New Zealand
|Asia (China, Japan)
|Rest of World
We print all items to order. Approximate despatch times are as follows:
- Fine art posters within 2-4 business days;
- Framed prints & canvases within 5-7 business days;
- Postcards and greetings cards within 1-3 business days.
All items are wrapped safely in protective materials. Canvases and framed print are packaged in our own dual-wall shipping boxes, which are purpose-made to our specifications and are designed to withstand even long international journeys safely. Our packaging standards have been refined many times, over many years and breakages and damage are now extremely rare. On those occasions when incidents do happen, we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.
To make returning items as convenient as possible, we have designed our returns procedure to be quick and easy:
Step 1 - Notification
To initiate the returns process, you need to email firstname.lastname@example.org quoting your order number and stipulating the reason for the return.
Step 2 - Returning the goods
As soon as we receive your notification, we will provide you with detailed instructions on how to return your order.
We require items to be returned in good condition, in the full original packaging.
Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 28 days.
Please note: unfortunately we cannot refund shipping costs for orders delivered outside the UK, unless the product is faulty or damaged.
If you believe there is a fault with your goods you should notify us immediately. Where a genuine defect is found and the fault is rectifiable, reprints will be made and sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead.
Customers should refer to Section 4. (Specifications) of our terms and conditions regarding slight colour variations that can occur in relation to how the images and frames are displayed online as minor distinctions will not warrant the finished product to be classed as faulty.
We are unable to offer different goods in exchange for the ones you return so if you would like to order something else, please place a new order through the website and this will be treated as a separate transaction.
Goods supplied in error
If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential.
Unwanted Art on Demand goods
Please note that since all our products are made to order, accepting the return of a non-faulty item is at our discretion so you should refer to our terms and conditions for clarification of the formal agreement between us.